Refund policy

Return & Refund Policy

Cordwainers Atelier

We take pride in the craftsmanship and quality of our products. To maintain product integrity and fairness to all customers, returns are handled under the following conditions.

30-Day Return Eligibility

Return requests must be submitted within 30 days of delivery.

To qualify:

Item must be unused, unopened, and in original condition
Original packaging must be intact
No signs of wear, testing, or product use
Proof of purchase is required

Any item that shows evidence of use, tampering, alteration, or damage not caused by us will be rejected.

Return Authorization Required

All returns require prior written approval.

Items sent back without authorization will not be accepted or refunded.

To request approval, email:
Support@CordwainersAtelier.com

Include:

Order number
Reason for return
Clear photos of the product and packaging

Return Shipping

If your return request is approved, we will provide a prepaid return shipping label.

Return labels are issued only after eligibility has been confirmed.

If a returned item fails inspection, return shipping costs may be deducted or the item may be shipped back at the customer’s expense.

Inspection & Refunds

All returned products undergo inspection upon arrival.

If approved:

Refunds are issued to the original payment method
Processing time: 5–10 business days

Original shipping fees (if any) are non-refundable.

If the item does not meet return conditions, no refund will be issued.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, you must notify us within 7 days of delivery with clear photos.

Failure to report within this timeframe may result in denial of the claim.

Non-Returnable Items

The following cannot be returned:

Opened or used shoe care products
Products with broken seals
Items returned after 30 days
Clearance or final sale items