Shipping policy
Shipping Policy
Cordwainers Atelier
We carefully prepare and ship every order to ensure it arrives safely and in excellent condition.
Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays).
Once shipped, you will receive a confirmation email with tracking information.
Processing times may be extended during peak periods or promotional events.
Shipping Coverage
We currently ship to:
-
Canada
-
United States
We do not ship to other international destinations at this time.
Shipping Rates
Canada
-
Free shipping on orders over $50 CAD
-
Orders under $50 CAD will have shipping calculated at checkout.
United States
-
Shipping rates are calculated at checkout based on destination and carrier rates.
-
Free shipping is not available for U.S. orders.
Shipping fees are non-refundable once an order has been dispatched.
Estimated Delivery Times
Estimated delivery windows:
-
Canada: 2–7 business days
-
United States: 4–10 business days
Delivery timeframes are estimates only and are not guaranteed.
U.S. Orders – Duties & Taxes
U.S. customers are responsible for any applicable import duties, taxes, or customs-related fees.
Cordwainers Atelier is not responsible for delays caused by customs processing.
If a shipment is refused due to unpaid duties or taxes:
-
Original shipping fees will not be refunded
-
Return shipping and related charges may be deducted from any eligible refund
Address Accuracy
Customers are responsible for providing accurate shipping information.
We are not responsible for:
-
Delays due to incorrect or incomplete addresses
-
Packages returned to sender due to address errors
Reshipping fees may apply.
Lost or Delayed Shipments
Once an order has been transferred to the shipping carrier, delivery is managed by the carrier.
If your shipment appears lost:
-
Canada: Contact us after 7 business days
-
United States: Contact us after 10 business days
We will assist in initiating a carrier investigation where applicable.